Frequently Asked Questions
How long do you prepare the order?
After Order We start work on manufacturing the product and deliver on your door step 1 to 7 business days.
Are there any fees or duties?
There is no need to pay any fees and dues if you are order from UAE
Do you provide a warranty?
We provide a 1-year manufacturing warranty for each of our products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.
How should I care about the furniture?
We bring to your attention general useful tips on Waldorf furniture care:
– Dust should be removed from the furniture surface with a dry soft cloth (microfiber, suede, flannel) or special panicles.
– Do not use scrapers or hard-brushed sponges – they leave small scratches.
– Periodically wipe the surface with special antistatic agents.
– Remove dirt with soap and water, followed by dry wiping. Alternatively, wet wipes can be used.
– In no case should you use aggressive cleaning agents (containing chlorine, chemicals, solvents). No cleaning with abrasive detergents (soda).
How do I reach out to you if I have questions or problems with my order?
You can email us at: info@pineandoak.ae or call us on +971561420065 . You can also message us via Whatsapp integrate on the website.
How can I return my order?
To initiate a return, you can contact us at info@pineandoak.ae. According to our shop’s policies, returning items incur no shipping costs.
Are Pine and Oak toys safe for my child?
Yes. All our products have CE and CPC certificates.
What age group are the Pine and Oak gym sets designed for?
The gym sets from Pine and Oak are suitable for kids aged from 6 months to 15 years old.
Are your toys suitable for outdoor use?
Our products are covered with linen oil and beeswax, which allows you to use Pine and Oak toys outside. If you would like to use it outdoors, please be aware of weather conditions like sun, rain, and others that can make usage time shorter, so it is only up to where you would like to use your product.
About Us
Welcome to Pine And Oak Register as MAJLIS AMANI Carpentry LLC S.O.C , where quality craftsmanship and innovative design come together to inspire the next generation. Founded in the UAE in 2019, our journey began with a passion for creating Montessori climbing toys, including the beloved Pikler triangle, arch, and ramp.
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Do you have any questions? please contact us
Contact Detail
Email: info@pineandoak.ae
Phone: +971 56 142 0065
Address: DIP industrial ,Dubai
Po.BOX : 0000000
Country : United Arab Emirates
© 2015 | Pine and Oak | All Rights Reserved
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