Refund and Returns Policy

At Pine and Oak register as a MAJLIS AMANI Carpentry LLC S.O.C , we strive to provide our customers with high-quality wood products and exceptional service. We understand that sometimes a product may not meet your expectations or you may change your mind. To ensure your satisfaction, we have established the following refund policy:

1. Eligibility for Refund:

You may be eligible for a refund if you meet one of the following criteria:

All our products are custom-made. Payment or advance received for custom made products is non-refundable.
You received a damaged or defective product.
You received the wrong product.
Requests for refunds must be made within 30 days of the date of purchase.

2. Conditions for Refund:

The product must be in its original condition and packaging.
Proof of purchase, such as an order number or receipt, is required.
For damaged or defective products, photographic evidence may be requested.

3. Process for Refund:

To request a refund, please contact our customer service team at +971 56 142 0065 with your order details and reason for the refund.
Our customer service team will review your request and provide further instructions, which may include returning the product to us.
Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 7 days.
Refunds will be issued in the original form of payment.

4. Non-Refundable Items:

Certain items are not eligible for a refund, including:
Customized or personalized products.
Clearance or sale items.
Products that have been used, altered, or damaged by the customer.

5. Shipping Costs:

Shipping costs are non-refundable, except in cases where we shipped the wrong product or the product arrived damaged or defective.
Customers are responsible for the cost of return shipping, unless otherwise specified by Pine and Oak.

6. Refund Exceptions:

Pine and Oak reserves the right to refuse refunds if we determine that the product has been misused, abused, or damaged by the customer.
Refunds may be subject to restocking fees if applicable.

7. Exchange Policy:

In some cases, we may offer exchanges for eligible products instead of refunds. Please contact our customer service team for more information.

8. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer service team at +971 56 142 0065.
Note: This refund policy is subject to change without prior notice. Please review this page periodically for updates.

9. Delivery & Installation:

• Assembled outdoor products are not eligible for return and refund.
• We offer 1 year wooden structure manufacturing
  warranty (outdoor)
• 10 days warranty for slide replacement.
• After 10 days – Corresponding amount will be charged as
  replacement cost for SLIDE.(depending on the model).
• Acts of nature are not covered under warranty such as
  storm, flood, lightning, earthquake etc.
• Free delivery within city limits of Dubai. Sharjah, Ajman,
• 270 AED charges Will apply for outside city limits and
  for assemblies in RAK, UAQ, FUJ.
• Examples of outside city limits areas are Ruwais, Mirfa,
  Giyathi, Hatta, Sila, Madinat Zayed, Harshan, Dibba, A1
  Madam, Showkah etc.
• Regular maintenance is required for all types of outdoor
  products. We charge 450 AED for a maintenance visit.
• If the ground surface is unbalance and customer using
  soft sand then 500 AED harnessing and installation
  charges may occur.